Terms and Conditions

Terms and Conditions

Terms and Conditions (hereafter “Terms and Conditions”)

This site is owned by Equiwear Limited (hereafter “ MERCHANT”) and registered in England, Registration No. 10835991, with registered address at Crescent Farm, Waters Upton, Telford, TF6 6NP (hereafter “MERCHANT ADDRESS”), and email address at info@equi-wear.com.

Any purchase of goods from the site www.equi-wear.com (hereafter “MERCHANT SITE”) requires the customer to consider and accept the Terms and Conditions. The click validating the order implies full acceptance of the Terms and Conditions and represents the customer’s “digital signature”.


The Terms and Conditions define the rights and obligations of the parties in the sale of goods proposed online by the MERCHANT for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in the MERCHANT’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on the MERCHANT SITE. The MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse the MERCHANT, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Loss or Damage in Transit

The MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to the MERCHANT and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by the MERCHANT or its representatives on request.

Delivery Errors

The customer must inform the MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to the MERCHANT ADDRESS.

Any claim that does not respect the rules defined above cannot be taken into account and releases the MERCHANT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to the MERCHANT in whole, in its original packaging and in perfect condition to the MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to the MERCHANT concerning any returns and receive and the MERCHANT’s consent. If accepted, the customer will ship the package to the MERCHANT ADDRESS.

Shipping fees shall be at the MERCHANT’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indic